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World Ophthalmology Congress, Abu Dhabi, Feb. 16-20, 2012

Last Update: 07.02.2012

GALILEI Public RMA Request Form

Owner: S & A   Version: 10.12.2007  

RMA# Request / Complaint Form

Fields marked with * are mandatory

End consumer

Name:
* 
Contact Person:
* 
Address:
* 
City/ZIP:
* 
Country:
* 
Phone/Fax:
* 
E-Mail:
* 
Confirm E-Mail:
* 

Material

Original Warranty
Service Agreement
GALILEI s/n:
 
* 
 Yes  No
 Yes  No
Measurement Head s/n:
 
 
 Yes  No
 Yes  No
SW Version:
 
 
 Yes  No
 Yes  No
Other
 
 
 Yes  No
 Yes  No
 
 Yes  No
 Yes  No
 
 Yes  No
 Yes  No
 
 Yes  No
 Yes  No
 
 Yes  No
 Yes  No

Notification type

Is this an RMA# Request and/or a Complaint and/or an Adverse Event ?
Has a patient been injured or was there a risk of injury?
 
 Yes  No
If yes, have the Regulatory Authorities been notified?
 
 Yes  No

Attach files

Problem description (Please describe your problem as exactly as possible)*
Ziemer Ophthalmics will contact you by phone or e-mail and will either:
  • provide recommendations that will help you solve the problem, or
  • ask you to return your product for inspection and / or repair. In this case, you will receive a Return Authorization Number (RMA#) and instructions for how to ship the unit.
Do not send any GALILEI unit or accessories back to us without an RMA number