Ziemer Ophthalmic Systems AG
Here you will find our current job offers.

Product Expert 80-100%

We Deliver Vision To The World


We aim to enhance the lives of millions. Driven by our passion for innovation, we tirelessly develop cutting-edge products and services in ophthalmology. Become a part of the Ziemer Group's 25-year legacy and contribute to our ever-expanding team.

Why Ziemer

As a Product Expert, you will serve as the technical point of contact for our international partners and customers. You will analyze complex technical issues, develop sustainable solutions, and coordinate service and repair cases in close collaboration with internal specialists. In this role, you will ensure a smooth flow of information between customers, the field sales team, Product Management, and Engineering.

Your responsibilities will also include handling customer claims and complaints, preparing technical customer information, and maintaining documentation and systems. With your analytical and solution-oriented approach, you will make a significant contribution to maintaining a high level of service quality and continuously improving our processes.

Tasks

  • Analyzing technical issues and developing sustainable solutions for service cases
  • Coordinating collaboration and the flow of information between partners, the field sales team, Product Management, and Engineering
  • Coordinating and monitoring repairs with regard to technical aspects, deadlines, and costs
  • Receiving and handling customer claims and complaints
  • Preparing quotations and technical customer information
  • Maintaining systems and documenting completed cases
  • Maintaining and analyzing fault and repair statistics
  • Clarifying warranty claims related to repairs and service activities
  • Managing inventory and warehouse operations
  • Creating and implementing process descriptions and work instructions

Profile

  • Technical vocational training (e.g. optician, polymechanic, automation technician, or electronics technician), complemented by further education at HF/TS, Bachelor's degree, or equivalent level
  • Fluent German and English skills at a professional level; additional languages are an advantage
  • Good knowledge of MS Office
  • Ideally, previous experience in service or customer support
  • Experience in mechanical and plant engineering or medical technology is an advantage
  • Independent, analytical, and solution-oriented working style, combined with a strong interest in working in an international environment
  • Willingness to participate in scheduled hotline support outside regular business hours

Wir bieten Ihnen eine spannende Herausforderung in einem wachstumsorientierten Medizintechnikmarkt. Als engagierte und proaktive Persönlichkeit haben Sie die Möglichkeit, die Zukunft unseres dynamischen Unternehmens aktiv mitzugestalten.

Haben wir Ihr Interesse geweckt? Dann freuen wir uns auf Ihre vollständige Online-Bewerbung via Upload (bitte nicht per E-Mail).

Für weitere Informationen wenden Sie sich bitte an Herrn Richard Büchi, Director Human Resources, unter   oder +41 32 332 71 00.

Bei technischen Fragen wenden Sie sich bitte an Herrn Lukas Trippel, Head of Expert Line, unter   

Ziemer Ophthalmic Systems AG
Allmendstrasse 11
CH-2562 Port
Schweiz

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