Ziemer Ophthalmic Systems AG
Here you will find our current job offers.

Technical Support Engineer / Product Expert 80-100%

We Deliver Vision To The World


We aim to enhance the lives of millions. Driven by our passion for innovation, we tirelessly develop cutting-edge products and services in ophthalmology. Become a part of the Ziemer Group's 25-year legacy and contribute to our ever-expanding team.

Why Ziemer

High-tech medical devices. International collaboration. Sophisticated technical solutions.


Are you passionate about innovative technologies and do you enjoy solving complex technical challenges? In this versatile role, you’ll serve as the primary technical point of contact for our international partners and customers. You’ll analyze complex issues related to our high-precision ophthalmic laser systems, coordinate sustainable solutions, and thereby make a significant contribution to our customers’ satisfaction.

Tasks

  • Analyzing technical issues and developing sustainable solutions for service cases
  • Coordinating collaboration and the flow of information between partners, the field sales team, Product Management, and Engineering
  • Coordinating and monitoring repairs with regard to technical aspects, deadlines, and costs
  • Receiving and handling customer claims and complaints
  • Preparing quotations and technical customer information
  • Maintaining systems and documenting completed cases
  • Maintaining and analyzing fault and repair statistics
  • Clarifying warranty claims related to repairs and service activities
  • Managing inventory and warehouse operations
  • Creating and implementing process descriptions and work instructions

Profile

  • Technical vocational training (e.g. optician, polymechanic, automation technician, or electronics technician), complemented by further education at HF/TS, Bachelor's degree, or equivalent level
  • Fluent German and English skills at a professional level; additional languages are an advantage
  • Good knowledge of MS Office
  • Ideally, previous experience in service or customer support
  • Experience in mechanical and plant engineering or medical technology is an advantage
  • Independent, analytical, and solution-oriented working style, combined with a strong interest in working in an international environment
  • Willingness to participate in scheduled hotline support outside regular business hours

We offer you an exciting opportunity in a growth-oriented medical technology market. As a committed and proactive individual, you will have the opportunity to actively shape the future of our dynamic company.

Have we sparked your interest? We look forward to receiving your complete online application via the upload portal (please do not apply by email).

For further information, please contact Mr. Richard Büchi, Director of Human Resources, at or +41 32 332 71 00.

For technical questions, please contact Mr. Lukas Trippel, Head of Expert Line, at .

Ziemer Ophthalmic Systems AG
Allmendstrasse 11
CH-2562 Port
Switzerland

Print job description
Apply now